Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with [Your Brand Name].

We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy before placing your order.

Shipping Destinations

We currently ship to all states and territories across Australia, including:

  • New South Wales (NSW)
  • Victoria (VIC)
  • Queensland (QLD)
  • South Australia (SA)
  • Western Australia (WA)
  • Tasmania (TAS)
  • Australian Capital Territory (ACT)
  • Northern Territory (NT)

At this time, we do not ship internationally.

Shipping Rates

Standard Shipping

  • Free Shipping on orders over A$99
  • A$9.95 shipping fee for orders under A$99

Estimated delivery:

8–15 Business Days

Express Shipping (Optional)

If Express Shipping is available at checkout:

  • A$19.95
  • Estimated delivery:
    3–7 Business Days

Availability may vary depending on your location and product.

Note: If your current fulfilment method cannot consistently deliver within 3–7 business days, it is better to remove the Express Shipping option until it becomes available.

Order Processing

Orders are normally processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Delivery Time

Estimated delivery times:

Shipping Method Estimated Delivery
Standard Shipping 8–15 Business Days
Express Shipping 3–7 Business Days

Delivery estimates begin after your order has been dispatched.

While we work hard to meet these timeframes, delays may occur due to circumstances beyond our control.

Tracking Your Order

Once your order has been shipped, you'll receive a confirmation email with tracking details.

You can monitor your shipment using the tracking link provided.

If you have not received your tracking information within 3 business days, please contact our customer support team.

Shipping Delays

Delivery times may be affected by:

  • Customs inspections
  • Severe weather
  • Peak shopping periods
  • Carrier operational delays
  • Public holidays
  • Remote delivery locations

We appreciate your patience and understanding if unexpected delays occur.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

If an incorrect address is provided:

  • Contact us immediately.
  • We will do our best to update the address before dispatch.
  • Once an order has been shipped, we may not be able to make changes.

Additional shipping charges may apply if a parcel is returned due to an incorrect address.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

Include:

  • Your order number
  • Photos (if applicable)
  • A description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Multiple Items

Some orders containing multiple products may arrive in separate shipments.

You will receive separate tracking information for each shipment where applicable.

Customs & Duties

For orders delivered within Australia, there are generally no additional customs duties or import charges payable by customers.

If any unexpected government charges apply, customers are responsible for those fees.

Contact Us

If you have any questions regarding shipping, please contact us.

Email: support@yourstore.com

Business Hours

Monday – Friday

9:00 AM – 5:00 PM (AEST)