Warranty Policy
Quality You Can Trust
At Aussie Camping Co., we are committed to providing reliable outdoor gear designed for camping, caravanning and everyday adventures.
We carefully select durable materials and practical designs to ensure our products perform in real outdoor conditions.
All products purchased from our store are covered by our warranty against manufacturing defects.
Warranty Coverage
We provide a 12-month warranty from the date of purchase.
This warranty covers:
✔ Manufacturing defects
✔ Faulty materials
✔ Defects affecting normal product function
✔ Issues caused by production faults
If your product has a valid warranty issue, we will provide a suitable solution including:
- Replacement parts
- Product replacement
- Repair solution
- Other reasonable resolutions
What Is Not Covered
Our warranty does not cover damage caused by:
✘ Normal wear and tear
✘ Misuse, accidents or improper handling
✘ Incorrect assembly or installation
✘ Modifications or alterations
✘ Damage caused by extreme weather conditions
✘ Commercial or rental use
✘ Cosmetic damage that does not affect product function
Outdoor products are designed for adventure, but proper care and storage will help extend their lifespan.
Warranty Claim Process
To submit a warranty request, please contact our customer support team with:
- Order number
- Product name
- Description of the issue
- Photos or videos showing the problem
- Proof of purchase
Our team will review your request and respond within 2–3 business days.
Important Information
Please keep your order confirmation or proof of purchase as it is required for warranty claims.
Warranty coverage applies only to products purchased directly from our official online store.
Contact Us
If you have any questions regarding warranty coverage, please contact us:
Email: support@yourstore.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (AEST)