Frequently Asked Questions
General Questions
What products do you sell?
We offer a range of practical outdoor essentials including camping chairs, folding tables, shelters, storage solutions, camping lighting, caravan accessories and 4WD camping gear.
Our products are designed to make outdoor adventures more comfortable, convenient and enjoyable.
Where do you ship from?
We ship our products directly from our international warehouse to customers across Australia.
This allows us to offer a wider range of camping gear while maintaining competitive prices.
Do you ship Australia wide?
Yes. We provide delivery across Australia, including most metropolitan and regional areas.
Shipping & Delivery
How long will my order take to arrive?
Delivery times may vary depending on your location and product availability.
Estimated delivery:
Standard Shipping:
8–15 business days
Express Shipping:
3–7 business days
Please note that delivery times may vary during peak seasons, public holidays or unexpected courier delays.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can use this tracking number to follow your delivery progress.
Will I need to pay additional taxes or fees?
Orders shipped within Australia are delivered with no additional charges required at delivery.
Orders & Payments
What payment methods do you accept?
We accept secure payment methods including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
All payments are securely processed.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, changes may not be possible.
Returns & Refunds
Do you offer returns?
Yes. We offer returns in accordance with our Return & Refund Policy.
Products must be:
- Unused
- In original condition
- With original packaging
Please contact our support team before returning any item.
What if my product arrives damaged?
If your order arrives damaged or has a manufacturing issue, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos or videos of the issue
- Description of the problem
Our team will review and provide the best solution.
Product Questions
Are your camping chairs suitable for Australian outdoor conditions?
Yes. Our camping chairs are designed for outdoor use with durable materials, strong frames and practical folding designs.
They are suitable for camping, caravanning, fishing trips and outdoor events.
Are your products easy to set up?
Yes. Most of our camping products are designed for quick setup and easy storage.
Many items feature:
- Folding designs
- Carry bags
- Lightweight construction
- Compact storage
Are your products waterproof?
Water resistance varies by product.
For items such as tarps, awnings and outdoor shelters, please refer to the individual product specifications for waterproof ratings and recommended use.
Can I use your products for 4WD and caravan trips?
Yes. Many of our products are designed specifically for camping, caravanning and 4WD adventures, including storage solutions, shelters, tables and outdoor lighting.
Warranty
Do your products come with a warranty?
Yes. All products include a 12-month warranty covering manufacturing defects and material issues.
For more details, please visit our Warranty Policy page.
Contact Us
Still have questions?
Our customer support team is happy to help.
Email:
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (AEST)